Our experienced staff will help get you on the mountain faster, easier, and cheaper by finding products that match your body and preference. We do our best to give you exactly what you need according to the information you provide, but in the event that a product you ordered isn’t to your satisfaction, we are here to help make sure you get geared up exactly how you want!
To keep the process fast and simple, we don’t do exchanges. We will just do a straight return of your item if you are still eligible (See Below, and once you re-order the item you want, we will get it shipped out as soon as we possibly can. This is super-fast! You won’t have to wait for us to get your item back, then ship your new exchange item back to you.
Ski Trucks will not be responsible for Size, Fit, or Color related issues. To avoid most of these issues, we found it best if customers try on the brand they are buying before ordering from us.
A 10% Restocking Fee for all returned items and all Shipping Fees are to be paid by the buyer.
Packages refused at delivery address will incur a return shipping fee.
Returns shipped without authorization will not be accepted and returned to the customer. (See Below – 48 Hour Written Notice Policy) Any re-shipping charges for such will be charged to the card used for purchase.
Please email us at email@example.com to notify us in writing of any damaged items within 48 hours of package delivery. All Return claims without written notice from within the 48-hour period will be denied.
Credit Card Refunds: All card refunds will be issued to the card used to make the purchase. If you would prefer to receive your refund in the form of Ski Trucks Warehouse Credit, please let us know in your email to firstname.lastname@example.org.
Cash Refunds: All cash refunds will be issued as Ski Trucks Warehouse Credit.
We charge a 10% restocking fee on all returned items.
Please understand that without this, we could not stay in business. Our mission is to make our beloved winter sports increasingly affordable, so we keep our in-store prices as low as we can. We want to continue offering the same low prices online to increase our accessibility, and to continue avoiding markups. We therefore have implemented the restocking fee to offset the inevitable costs of online sales, such as return costs.
Any “New” condition item purchased from Ski Trucks may be returned within 30 days of receipt as long as the item is unused, tags attached, and in its original condition. “New” condition item returns are subject to the 48-Hour Written Notice Policy. Refund or store credit will be issued upon receipt of the return. (See below for more information: How Soon Will I Get My Refund?)
Once an item is used, scratched, soiled it is NOT returnable. Items returned in Non-Returnable state will be returned to the delivery address at buyer’s expense.
We extend the 30-day policy to 60 days for “New” condition items purchased between November 15th and December 15th. Holiday Returns are still subject to the 48-hour Written Notice above.
Any “Used” item purchased from Ski Trucks are subject to the 48-Hour Written Notice Policy and must be returned with proof of tracking within 3 days of receipt of package. Refund or store credit will be issued upon receipt of the return. (See below for more information: How Soon Will I Get My Refund?)
There is NO Exception to this rule. After 3 days we assume the gear has been used on the slopes.
Once we received your returned item, the inspection and approval process will take 3-5 business days (may be a little longer during the holidays). After this, we will send you an email to notify you of approval or rejection of your refund.
Upon approval, your refund will be processed, and a credit will automatically be applied to the original method of payment.
The entire process from item receipt to you seeing your refund typically takes 10-14 business days.
If an item that you ordered is temporarily out of stock, it will be back ordered. Back ordered items will be shipped as soon as they become available.
A refund can be given only for items that are:
Store credit can be given in the form of a gift card or online voucher for items that are: