Frequently Asked Questions

Customer Service

1. Can I exchange my purchase or rental?

Purchases may be exchanged at no additional fee unless there is an upgrade or return shipping involved. Exchanges must be completed within 7 days of the original purchase date. Read about our Return Policy.

Rentals may be exchanged within the lease period for not additional fee unless an upgrade is desired for which you will need to pay the difference. Read more about Leasing or Rentals.

2. Do you have airport-hotel shuttle services?

SkiTrucks has a van dedicated to your transportation needs. We are right by the airport. Many of our customers from around the world arrive at Salt Lake International Airport where we take them to our store for custom fitting and adjustments, then to their hotel (within a 7 miles of our shop) using our shuttle service.

By keeping your online skier/rider profiles up-to-date and purchasing your ski or snowboard package online at least 3 days before arrival in Salt Lake, we can even deliver your purchased or leased equipment and lift tickets to your hotel. See our Additional Services page for more detail on shuttle services.

3. Do you rent or lease ski and snowboard equipment?

SkiTrucks can rent or lease equipment by the day, week, month, or season! We have basic, better, twin-tip, demo, powder, rocker, snowboard, cross country, and blade packages for adults and kids in a wide variety of styles, colors and conditions—even an attractive women's selection. For more information, visit our Leasing/Rental page.

4. What are your shipping options and where do you ship?

We can ship anywhere in the world! Visit our Shipping Options page for more detail on pricing and process.

5. What does the "only true ski swap" mean?

SkiTrucks is the only shop in the world that will let families bring in all their ski and snowboard equipment to the store for exchange or free fitting. We can meet your needs in one of two ways:

  • We can fit and adjust your existing equipment from one skier/rider to another as a FREE service
  • If you can't pass around your current equipment, we'll give you a credit of 1/3 its current value toward your next purchase. 

You decide what you keep and what you trade in. We will get you what you need fitted and ready to use for you and your family keeping you on the slopes for another 2 years or more! This free service is only available to store walk-ns—not by internet. We have many customers around the world who purchase their equipment online from SkiTrucks then ski Utah every other year so they can take advantage of this free trade-in program.

6. What is your return policy?

We will accept returns on products and provide a full refund if returned within 7 days of purchase in original condition. Return shipping is paid for by the customer. For additional information, please see our Return Policy.

Products

1. Do you rent or lease ski and snowboard equipment?

SkiTrucks can rent or lease equipment by the day, week, month, or season! We have basic, better, twin-tip, demo, powder, rocker, snowboard, cross country, and blade packages for adults and kids in a wide variety of styles, colors and conditions—even an attractive women's selection. For more information, visit our Leasing/Rental page.

2. How do you know what size and measurements to use for my online purchases?

SkiTrucks is the only Ski and Snowboard shop that will fit your products to your very unique body measurements and skill level whether you purchase in store or online. This is made possible by you filling out an online Skier/Rider Profile for each person you shop for and keeping that profile maintained and up-to-date. Create or update your Skier/Rider Profiles today. For more information, check our Services page or Contact Us with questions.

3. I received one box with only half my order. What happened?

In order to save you money, sometimes Ski Trucks ships large orders in two packages. Both shipments will usually arrive the same day or the next business day. See our Shipping Policy page for more information.

Company

1. How did Skitrucks start?

As a college student working for a ski company, Jeff White learned the insides of the ski business mounting hundreds—even thousands—of ski rentals then shipping wholesale orders, and taking care of customers. When he was invited to represent the company, he traveled some 70,000 miles a year and in three years took the territory from 45,000 /year to over 400,000. He had ski companies owing him more than 27,000 in commission, but when they couldn't pay he had to take stock they could not sell and go sell it in parking lots to get his commissions. He quickly found that there was a market for the unwanted year-old or older equipment. 40 some years later Skitrucks has a following from all over the planet including many 3rd generation Skitruckers.

2. Where do you get your products?

Skitrucks.com is a closeout broker or ski shop and distributor liquidator. We have even been known to buy out whole factories and export warehouses. We buy year old or older stock, then we mix and match—even used with new—getting you stuff that works very well even if it doesn't always look so great but at a price no one could turn down. We have been doing this for over 40 years saving families and individuals hundreds of dollars each ski season.

Other

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