Customer satisfaction is the basis of our business model. Our experienced staff will help get you on the mountain faster, easier, and cheaper by finding products that match your body and preferences. We do our best to give you exactly what you need according to the information you provide, but in the event that you need an exchange or refund, we are here to help make sure you are completely satisfied!
100% Satisfaction Guaranteed
A refund can be given only for items that are:
- unused and in the original condition received
- shipped within 7 days after reciept of product by the purchaser
Store credit can be given in the form of a gift card or online voucher for items that are:
- unused and in original condition received
- returned over 7 days after receipt of product by the purchaser
How to Avoid Wrong Sizes
Before purchasing skis, snowboards, and other gear requiring specific sizing, you will be asked to provide specific body measurements for the person who will be using each item. When creating a skier/rider profile, we need actual measurements, not estimates. This is required so that your gear can be fitted correctly the first time before shipping. We will not ship items based off standard label sizing (e.g. size 12 boot) due to inconsistent sizing between brands and models. Please take the time to get the exact measurements the first time. Thank you!
If items are the wrong size or don't fit correctly due to lack of proper measuring on the customer's part, the customer must pay return shipping back to our warehouse. If we are asked to ship products based on the label sizing instead of actual body measurements and the customer requests an exchange, the customer is required to pay return shipping. Only exchanges and store credit will be given if customers fail to provide accurate measurements.
Note: We recommend the use of a soft-cloth tape measure for more accurate information.
Hear what our customers are saying
Thanks to the thousands of happy customers for your continued business. We appreciate you, your parents, your grandparents, and all the generations who have bought from Ski Trucks through the years.
“ Thanks so much. Great deal on awesome skis, fast shipping, and great communication. Couldn't be more pleased. I will definitely recommend to others and will shop here again! ”
Mar 28, 2014 - Port Washington, WI